Terms and Conditions

Our Terms and Conditions were last updated on 1/1/2022

Please read them carefully before using Our Service. You agree to these terms and conditions upon signing up for the subscription and acknowledge you have read the terms & conditions provided. A copy will also be attached to your welcome email after payment has been accepted.

All Club Memberships require a minimum one-year contract. Warranties will remain in effect through credit card loss or transfer, provided the transfer is made within 30 days of missed billing, and charges are brought current. Cancellation of credit source or failure to bring charges current after 30 days will result in the termination of all warranties.

We offer a warranty on most fixtures provided and installed by The Pipe Doctor. Any eligible fixture that fails to perform as designed will be repaired or replaced at no charge for as long as the Club membership is maintained. Failure of fixtures through abuse, misuse, neglect, vandalism, freezing, or earthquake will not be covered. The results of ordinary wear and tear, such as scratches and blemishes, will not constitute cause for replacement. Filter changes for water-treatment products will be charged at normal Club rates whereas filter systems are covered by manufactures or lifetimeTo maintain warranties on eligible fixtures, we must inspect your plumbing system at least once a year. During this visit, your technician will make necessary adjustments, repairs, or replacements of eligible fixtures at absolutely no cost to you. It is the responsibility of the Club member to schedule this inspection. Your valid email address will allow us to send reminders to schedule this visit and communicate cred-card processing errors should they occur.

Fixture installations must comply with local codes. Other condition may be required for eligibility as determined by your technician. These conditions may include, but are not limited to, installation of emergency shutoff valves, a pressure-reducing valve, and waste or potable water-line repairs. There is not a warranty on winterizing or dewinterizing. Maintenance or alteration of eligible fixtures by anyone other than The Pipe Doctor technician may void warranty.

The Pipe Doctor will do their best to schedule calls based on priority of the work, but it is not a same-day or emergency service guarantee. The business hours of The Pipe Doctor will be honored in regards to hours work can be scheduled.